SAGE Chat Update Logs

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Issue:

In the event of issues updating SAGE Chat, you may be instructed to send your update logs to support.

Solution:

There are three locations of log files you need to send to support.

1. The log from SAGE Chat when the new version is downloaded:

C:\Users\[USER]\AppData\Local\SAGE\SAGE Chat\Update.log

2. The log from the update service when the update process is started:

C:\ProgramData\SAGE\SAGE Update Service\UpdateService.log

3. The log from the actual update package as it is being applied:

C:\ProgramData\SAGE\SAGE Update Service\Updates\SAGEChat_[date]_[time]\Update.log   (send the most recent date and time available unless otherwise instructed)

More Information:

Note you may need to show hidden files by clicking on View | Options | View | Show hidden files, folders, and drives.

See SAGE Chat Update Process for more

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