Error 800ccc0f when receiving email with Microsoft Outlook

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Issue:

When downloading email from SAGE email services, the download information stalls and you eventually see an error 800ccc0f.

Solution:

This error may be caused due to a compatability issue between either Norton Antivirus or McAfee VirusScan and Microsoft Outlook.  If you have Microsoft Outlook and one of these antivirus products on your computer, see one of the following articles to disable the "email scanning" feature of the virus scanning software.

For Norton:  How to turn off email scanning with Norton Antivirus

For McAfee: How to turn off email scanning with McAfee Security Center

More Information:

This is not a problem with the SAGE email services.  For further information, please contact Norton, McAfee, or Microsoft.

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