SAGE Knowledge Base

 
Suggestions for suppliers to increase your number of ratings. 10376


Type: How To Publish Date: 5/20/2008 2:57:46 PM
Applies To: Online Last Updated: 2/28/2012 10:06:41 AM
Platform: All Expiration Date:

Issue:
 
The best way to ensure your ratings accurately reflect your performance is have as many ratings as possible.


Solution:
 
1. If you have received any ratings notifications from us, take the time to contact the distributor and find out why they were not pleased.  When the problem is resolved, encourage the distributor to go into SAGE-Online and modify your rating.  They can do this at any time and the new rating will instantly replace the old rating.

2. Train your customer service and sales personnel to encourage your customers to rate your company in SAGE-Online.  You can make this part of your standard phone call procedures. 

3. Include a statement encouraging the distributor to rate you in SAGE Online on your invoices, in your “thank you” letters, in a feedback form or survey, or in any other correspondence that you send to your customers after an interaction.

4. Periodically remind your customers to rate you in SAGE-Online.  If you send out catalogs, specials, newsletters or other materials during the year, include a statement asking your customer to take a minute to rate you in SAGE-Online.

5. Add the SAGE “Rate Us Now” logo and link to your email signatures and website to give distributors another way to rate you.  Please visit Adding the SAGE "Rate Us Now" logo and link to your email signature or website. for instructions.


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